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TS 14 Plus Australia Pty Ltd ACN 101 752 998, TS 14+ New Zealand Pty Ltd ACN 105 007 814, TS UK Group Limited 12368180 and their respective subsidiaries and affiliates (collectively referred to as Taking Shape, us, we, or our) own and operate the ‘Taking Shape’ brand and business.
Taking Shape services clients around the world, including in Australia, the United Kingdom, Europe, New Zealand Canada, Georgia, Israel, Switzerland, Turkey and the United States of America. We take your privacy seriously and we are committed to managing personal information in accordance with relevant local privacy and data protection laws which apply to us, such as:
(together, the Privacy Laws).
This document tells you how we manage your personal information (also referred in this Privacy Policy and some Privacy Laws as “personal data”) and is referred to as our Privacy Policy. In this Privacy Policy, “you” or “your” refers to any individual we collect personal information about. This Privacy Policy applies to all personal information collected by us, or submitted to us, whether offline or online, including personal information collected or submitted through our websites, through our official social media channel pages which we control (such as our LinkedIn and Instagram pages), provided in store or when we otherwise interact with you. This Privacy Policy is designed to help keep you informed of:
If you have any questions about how we protect privacy please email us at info@takingshape.com.au (if you’re based in Australia or New Zealand) or info@takingshape.com (if you’re based in the United Kingdom, the European Economic Area, Canada, Georgia, Israel, Switzerland, Turkey or the United States of America).
We may collect your information in a number of ways, including:
The information we collect and hold will depend on the type of service we provide you (whether it is when making a debit or credit card sale, processing your Loyalty Rewards or when you visit our website). The table below shows the type of personal information that we may collect and hold and how we use this.
If the GDPR applies: We collect and process personal information about you only where we have legal bases for doing so under applicable laws. We have also identified what our legitimate interests are where appropriate. Note that we may process your personal information for more than one lawful ground depending on the specific purpose for which we are using your data. Please reach out to us if you need further details about the specific legal ground, we are relying on to process your personal information where more than one ground has been set out in the table below.
We collect this information in order to:
We keep this so you can shop online and add products to your basket, save wish lists, provide customer service support to you, process returns, to better understand what you like, and to improve or develop our products and services. We also use this information to comply with applicable laws and regulations, including our tax obligations.
We use this (with your permission) to keep you up to date about products you may like. You can opt out of marketing communication at any time by;
If you are a member of Rewards Program we also use this to issue rewards to you.
If the GDPR applies: If you have consented to our use of data about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your data because we or a third party have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using our services. Further information about your rights is available below.
We are permitted to process your personal information in the ways described above, either because:
Sensitive information is a sub-set of personal information that is given a higher level of protection. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information. Sensitive Information is known as ‘special categories of data’ under the GDPR. We do not actively request sensitive information about you. If at any time we need to collect sensitive information about you, unless otherwise permitted by law, we will first obtain your consent and we will only use it as required or authorised by law. We are permitted to process your personal information in the ways described above, either because:
Our international partner for facilitating and executing the sale is Globale UK Limited ("Global-E"), a company registered in England and Wales (registration number 08632376) , whose registered office is at 2nd Floor, 167-169 Great Portland Street, London, W1W 5PF.
If you purchase products from TakingShape.com/UK/, your personal information will be collected and used by Global-E for the fulfilment of your order and the delivery of products to you. This Privacy Policy only applies to the use of your data by us. Please see Global E's privacy policy for more information about how your personal information is used by them.
We do not carry out solely automated decision-making or profiling that has a legal or similarly significant effect on individuals
With your consent (if required) and in accordance with your contact preferences, local direct marketing laws and the Privacy Laws, we will send you marketing communications from time to time to keep you up to date on our latest arrivals and offers, provide loyalty rewards, share style advice or to invite you to upcoming store events. We may also use your personal information to personalise your advertising experience via social media and ad retargeting. You can opt out of marketing communication at any time by:
Opting out of marketing communication will not stop service messages such as order confirmations and updates.
We take the privacy and security of your personal information seriously and use a number of procedures and processes to ensure, where possible, the security and integrity of your personal information, including (but not limited to):
Unless you choose to store this information at checkout, we do not keep details of your credit card information, including the security code (or CCV number) that you need to input in order to complete an order using your credit card. If you wish the site to remember your card details, your details will be fully encrypted and stored in compliance with Payment Card Industry (PCI) security standards. Taking Shape has no access to this data. All credit card payments are processed by CyberSource who have been providing online card processing for over 20 years. As a certified Payment Service Provider (PSP), all transactions processed are done so in a PCI DSS compliant fashion. For more information on CyberSource, please visit https://www.cybersource.com. At the time you place your order, your credit card is pre-approved. Actual payment is processed through a secure process once you have placed your order.
We recommend taking the following security measures to enhance your online security, both in relation to the use of our websites, and more generally;
We do not and will not sell any of your personal information to any third parties. Where required, we share your personal information with third parties, which may include the following recipients or categories of recipients:
We disclose your personal information to these recipients or categories of recipients in order to:
Third parties to whom we have disclosed your personal information may contact you directly to let you know they have collected your personal information and to give you information about their privacy policies.
It is likely that we will disclose your personal information outside of the jurisdiction you are located in to overseas recipients and service providers who are located in places such as Australia, New Zealand, United States of America, the United Kingdom and other countries dependant on the nature of the services those recipients provide to us (for example cloud-based storage solutions and where the recipient server locations are based overseas). Please note that the use of overseas service providers to store personal information will not always involve a disclosure of personal information to that overseas provider. We only ever disclose your personal information outside the jurisdiction it was collected where we are permitted to do so under applicable Privacy Laws. Generally, this means we will take reasonable steps to ensure your personal information is treated securely and in accordance with applicable Privacy Laws. For residents of the UK or the European Economic Area (EEA), we will transfer data that we collect from you to locations outside of the UK or the EEA for processing and storing. Also, it will be processed by staff operating outside the UK or the EEA who work for us or for one of our suppliers. For example, such staff maybe engaged in the processing and concluding of your order, the processing of your payment details and the provision of support services. Where we transfer your information outside of the UK or the EEA we will ensure safeguards are in place to ensure it remains secure and adequately protected. This includes:
including standard contractual clauses in our agreements with third parties that are overseas, including, where relevant, by entering into EU standard contractual clauses (or equivalent measures) with the party outside the European Economic Area. The EU standard contractual clauses are available here (and the UK addendum to these standard contractual clauses are here). There are other circumstances where we may disclose your personal information to an overseas recipient, for example, where you have provided your consent, or we are otherwise permitted to do so under the applicable Privacy Laws.
A "cookie" is a text file stored by your web browsers, which allows a website to recognise the user and their preferences. Taking Shape uses cookies to enhance customer experience as follows:
You can delete or manage cookies by accessing the “Help” section of your internet browser or visiting the below sites. Please note this may impact your browsing experience.
Third party cookies are cookies that are set by a domain other than the one being visited by you. If you visit one of our Websites and a separate company sets a cookie through that Website this would be a third party cookie. To try and bring you offers and advertisements that are of interest to you, we have relationships with third party companies including, Google, Criteo, Facebook and other providers (Third Party Providers) that allow them to place cookies on our Websites. These Third Party Providers may:
Please refer to our Cookie Policy for more information about how we use cookies. If you are in the UK or Australia, you can also learn more by visiting the following sites: http://www.aboutcookies.org.uk/managing-cookies https://www.choice.com.au/electronics-and-technology/internet/internet-privacy-and-safety/articles/how-browser-cookies-work
We will only keep the personal information we collect about you for as long as is necessary for the purposes set out in this Privacy Policy or as required to comply with any legal obligations to which we are subject. The retention periods we apply take account of:
You are entitled to access your personal information held by Taking Shape on request. To request access to your personal information please contact the relevant Data Protection Officer using the contact details set out below.
We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date. You can help us to do this by letting us know if you notice errors or discrepancies in information, we hold about you and letting us know if your personal details change.
However, if you consider any personal information, we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading you are entitled to request correction of the information. After receiving a request from you, we will take reasonable steps to correct your information.
We may decline your request to access or correct your personal information in certain circumstances in accordance with the applicable Privacy Laws. If we do refuse your request, we will provide you with a reason for our decision and, in the case of a request for correction, we will include a statement with your personal information about the requested correction.
You may contact Taking Shape at any time if you have any questions or concerns about this Privacy Policy or about the way in which your personal information has been handled. If you wish to make a complaint to Taking Shape, you should first contact the Data Protection Officer in writing (contact details for the Data Protection Officer in your jurisdiction are set out below). Your complaint will be dealt with in accordance with Taking Shape’s complaints procedure and the Data Protection Officer will provide you with a response within a reasonable period (generally 30 days), or such shorter period of time as is specified in the applicable Privacy Laws. If you are unhappy with Taking Shape’s response to your complaint, you may refer your complaint to:
Under the GDPR, individuals located in the EU and the UK have extra rights which apply to their personal information. Personal information under the GDPR is often referred to as “personal data” and is defined as information relating to an identified or identifiable natural person (an individual). If the GDPR applies to you, you have the following additional and specific rights in relation to your personal information (where applicable):
If you have consented to our processing of your personal information, you have the right to withdraw, at any time, any consent that you have previously given to us for use of your personal information. In certain circumstances even if you withdraw your consent, we may still be able to process your personal information if required or permitted by law or for the purpose of exercising or defending our legal rights or meeting our legal and regulatory obligations.
If you want to exercise your rights, have a complaint, or just have questions relating to your personal information or anything in this Privacy Policy, please contact our Data Protection Officer using one of the contact methods set out below. Australia and New Zealand Privacy Officer TS 14+ Australia Pty Ltd Address: PO Box 36 Abbotsford VIC 3067 Australia Telephone: +61 3 9916 0777 Facsimile: +61 3 9916 0799 Email: privacyofficerau@takingshape.com
United Kingdom and all other non-EU international locations. Privacy Officer TS UK Group Limited Address: 2c Chartwell Point, Chartwell Drive Wigston Leicester LE18 2FT England Telephone: +44 (0)1164826161 Email: privacyofficeruk@takingshape.com We welcome your feedback and will deal with your request or inquiry as soon as is reasonably possible.
This Privacy Policy was updated on 10/08/2022
Taking Shape may amend this Privacy Policy from time to time, with or without notice to you. We recommend that you visit our website regularly to keep up to date with any changes. We also try to let you know about major changes to our Privacy Policy (for example by putting a notice up on our website). Further information regarding the Privacy Laws which relate to you generally can be obtained from the relevant privacy regulator such as:
by using the contact details set out above under the heading "What you should do if you have a complaint about the handling of your personal information".
TS14 Plus Australia Pty Ltd (ACN 101 752 998), TS14 Plus New Zealand Pty Ltd (ACN 105 007 814), TS UK Group Limited (12368180) and its subsidiaries (we, our, us, Taking Shape) designs and manufactures plus size women’s fashion available in 149 clothing retail stores across Australia and New Zealand, and operates an online store in the United Kingdom. Taking Shape offers its customers the opportunity to become a Member and receive a 30% welcome discount).
We understand the importance of being open and transparent with you in the way in which we collect, store, use and share your personal information. We take protecting your privacy rights very seriously. We strongly encourage you to read this notice before you create your account, so that you understand and are comfortable with how we handle your personal information, how you can exercise your rights in respect of that information, and the procedures we have in place to safeguard your privacy.
We reserve the right to modify this Privacy Collection Notice from time to time. We will update you if this occurs including by posting the modifications on our website.
We comply with all applicable laws which relate to the protection of individuals with regards to the processing of personal data, including, to the extent applicable, and without limitation: the Privacy Act 1988 (Cth); the Privacy Act 2020 (NZ); the General Data Protection Regulation (EU) 2016/679 (“EU GDPR”); and the EU GDPR as it is incorporated into the UK (the UK GDPR) and UK Data Protection Act 2018, together, the Privacy Laws).
When you become a Member with us, we will collect your personal information (name, phone number, country location and email address). We also collect your date of birth, if you decide to provide this to us (this information is entirely voluntary).
When you use our online services (such as our website), we may collect information from you electronically (through “cookies” and other online technologies), which includes information such as your IP address and details about your device. In some cases this may be personal information and other times we cannot identify you.
We will collect and use your personal information for the purpose of processing your application to become a Member with us, your purchases and facilitating the provision of products to you (including to communicate with you in response to your enquiries about our products).
We collect and use your personal information so we can administer a 20% welcome discount to you.
We may also use your personal information to aggregate this information and conduct data analytics activities (to help us understand trends in consumer behaviour, and improve our products).
In addition, we will use and disclose your personal information for marketing purposes, and you consent to us (or agents acting on its behalf) communicating with you via email, mail, SMS and push notifications, to promote Taking Shape’s products and services (including to let you know about other products and services or promotions you may be interested in).
You are always in control of the direct marketing communications which you receive and can opt-out at any time. Generally you can opt-out by following the relevant opt-out or unsubscribe instructions in the relevant communication.
You can also contact us using the detail set out below to tell us you would like to stop receiving direct marketing communications from us.
For more information about cookies, including how to opt-out of targeted advertising, see our Cookie Policy.
Importantly, regardless of whether you opt out from receiving any or all direct marketing communications, we will still communicate with you if we are required by law to provide you with information, or in relation to the products we are providing you with (for example, in relation to delivery information or sending you an invoice in relation to a purchase).
We may share your personal information with our service providers, partners and other third parties as set out in our Privacy Policy in order to process your order, provide you with products you have ordered.
Our legal basis for collecting and using your personal information depends on the personal information concerned, the context in which we collect it and the applicable laws and regulations.
We may process your personal information where:
We have determined, acting reasonably and considering the circumstances, that we are able to rely on legitimate interests as the lawful basis on which to process your personal information in certain circumstances (we have stated this above and set out our legitimate interests). We have reached this decision by carrying out a balancing exercise to make sure our legitimate interest does not override your privacy rights as an individual.
We consider that it is reasonable for us to process your personal information for the purposes of our legitimate interests where we have outlined above as: (i) we process your personal information only so far as is necessary for such purpose; and (ii) it can be reasonably expected for us to process your personal information in this way.
The personal information which we process about you may be transferred outside of the UK or the country which you are located, including to: Australia, New Zealand, the UK, the United States of America and other countries dependant on the nature of the services those recipients provide to us.
Where your personal information is transferred or processed outside the jurisdiction in which it was collected, we shall, where required by the Privacy Laws, put in place appropriate safeguards to ensure the continued protection of your personal information. Such safeguards may include standard contractual clauses. Please contact us to request further details or a copy of our appropriate safeguards.
Depending on the Privacy Laws applicable to your personal information, you may have a number of rights in relation to the way we process your personal information, which are set out below. You may contact us using the details set out below to exercise any of these rights.
In some instances, we may be unable to carry out your request, in which case we will write to you to explain why.
You have the right to request confirmation that your personal information is being processed, access to your personal information (through us providing a copy) and other information about how we process your personal information.
In certain circumstances, you have a right to ask us to delete the personal information we hold about you; for example, where we no longer need to use the personal information to achieve the purpose we collected it for.
In certain circumstances, you have a right to restrict our processing of your personal information, for example, where you dispute the accuracy of the personal information held by us.
In certain circumstances, you have a right to receive the personal information you have given to us, in a structured, commonly used and machine readable format. You also have the right to require us to transfer your personal information to another organisation.
You have a right to object to our processing of your personal information where our lawful basis for such processing is for the purpose of our legitimate interests, unless we are able to demonstrate, on balance, legitimate grounds for continuing to process your personal information which override your rights or which are for the establishment, exercise or defence of legal claims.
You have the right not to be subject to a decision based solely on an automated process, including profiling, where the decision has a legal or significant impact on you. We do not carry out automated decision making or profiling in relation to your personal information.
You have the right to withdraw your consent where we are relying on it to process your personal information.
If you do not provide your personal information, we may not be able to create your account or properly account for your member benefits (including your 30% welcome discount).
If you do not wish to provide your personal information, you may wish to checkout as a guest, which will mean that we will collect the personal information you provide during the checkout process to process your order, but we will not collect additional information about you related to your purchase. If you become a Member with us but at a later stage wish to checkout as a guest, please use a different email address to the one linked to your Member account.
Please see our comprehensive Privacy Policy for:
Please see our separate Cookie Policy for further information about cookies and online technologies, as well as opting-out and managing your settings.
You can contact us using the details below:
Taking Shape Phone: +44 (0)1164826161 Email: info@takingshape.com.au Postal Address: 2c Chartwell Point, Chartwell Drive Wigston Leicester LE18 2FT England
TS UK Group Ltd Trading as Taking Shape UK terms of use policy
The content, products and services available on our website are provided on an "as is" basis. TS UK Group Ltd does not represent that the information contained in this website is accurate, comprehensive, verified, complete or error free.
TS UK Group Ltd assumes no liability for the contents of any other website you may access from our website.
TS UK Group Ltd excludes all liability whether in contract or in tort (including negligence), to the maximum extent permitted by law, as to the compatibility, security, quality or fitness for purpose of any content or any goods or services available on this website.
TS UK Group Ltd will not be liable for any losses sustained or arising out of or in connection with use of this website including, without limitation, indirect or consequential losses, loss of profit, loss of goodwill, loss of data or other loss. If any law prohibits the exclusion of such liability, TS UK Group Ltd limits its liability to the extent permitted by law, to the re-supply of the relevant material goods or information.
You indemnify TS UK Group Ltd, its related bodies corporate, related entities, officers and employees against any and all loss, damage, cost or expense claimed by a third party as a result of or in connection with your use of or conduct on the website.
The copyright in the content contained on this website belongs to TS UK Group Ltd or its licensed source. All rights are reserved.
The content on this website may not be used for commercial purposes. The content on this website is protected by copyright and may not be reproduced or appropriated in any manner without the written permission of the respective owner(s). You may display, copy, download and distribute content made available on this website for your personal, non-commercial use, provided that you do not modify the content and you retain all copyright, trademark and proprietary notices.
The images, logos and names on this website which identify TS UK Group Ltd or its products or services are proprietary marks of TS UK Group Ltd. All rights are reserved.
We reserve the right to change these terms at any time by posting changes on the website. Your continued use of the website after any such change is deemed acceptance of the changed terms and conditions.
You must not link your website to this website without our consent.
If you provide us with any ideas, suggestions, information or other material in relation to TS UK Group Ltd, our products or services or this website, you agree that we may use, reproduce, publish, modify, adapt and transmit them to others free of charge and without restriction, subject to our Privacy Statement.
You must not use this website to post or transmit: (a) any information or materials which breach any laws or regulations, infringe a third party's rights, or are contrary to any relevant standards or codes; or (b) any unlawful, threatening, defamatory, obscene, indecent, inflammatory or pornographic material or material that could give rise to civil or criminal proceedings.
These terms will be governed by the applicable law and comes within the exclusive jurisdiction of the courts of either: 1) England and Wales; 2) Scotland; 3) Northern Ireland or 4) Republic of Ireland.
The information contained on this website does not constitute advice or an offer to sell or deal in any securities and must not be relied upon in connection with any investment decision.
TS UK Group Ltd reserves the right not to post your review or to withdraw any posted review for any reason. Your review will be excluded if it violates review guidelines or contains any of the following types of content:
TS UK Group Ltd allows user-generated content via our rate and reviews functionality and is not responsible for the content submitted, nor does it endorse the opinions expressed in user submitted ratings or reviews.
If any part of these terms is found to be unenforceable it will not affect the enforceability of the remainder of the terms.
You may not assign or transfer your rights or benefits under these terms without the prior written consent of TS UK Group Ltd.
If we do not act in relation to a breach by you of these terms, we do not waive our right to act with respect to subsequent or similar breaches. You are also subject to our Privacy Statement.
Please address all correspondence to:
Taking Shape UK, PO Box 10907 Wigston, LE18 9HX, UK
© TS UK Group Ltd. 2021 All rights reserved.
© TS 14+ Australia Pty. Ltd. August 2019 All rights reserved.
