Customer Privacy Statement

At TS UK Group Ltd, trading as Taking Shape is the data controller. This is the legal entity responsible for how your personal data is collected, stored and processed. Through our brand Taking Shape, we may collect your information in a number of ways, including:

1. Directly from you, including but not limited to
   • through activity on our website;
   • through transactions;
   • email or other written communications;
   • telephone calls;
   • in person;
   • through application forms
2. From third parties, including but not limited to
   • through payment providers;
   • media partners (such as AdRoll);
   • Direct marketing database providers.

The information we collect and hold will depend on the type of service we provide you (whether it is when making a debit or credit card sale or when you visit our website). The table below shows the type of personal information that we may collect and hold and how we use this.

With your permission we’ll send you marketing messages by email to keep you up to date on our latest arrivals, offers & share style advice. Your local store may also call you from time to time to advise you of upcoming events.

You can opt out of marketing communication at any time by;

1. Changing your email preferences via your My Account when logged in
2. Clicking the unsubscribe link in emails
3. Contacting our support team

Opting out of marketing communication will not stop service messages such as order confirmations and updates.

We take the privacy and security of your Personal Information seriously and use a number of procedures and processes to ensure, where possible, the security and integrity of your Personal Information;

• Encryption of data
• Anonymise and aggregate personal information (so that it does not identify you) 
• Restricting access to Personal Information;
• Maintaining technology products to prevent unauthorised computer access

Unless you choose to store this information at checkout, we do not keep details of your credit card information, including the security code (or CCV number) that you need to input in order to complete an order using your credit card. If you wish the site to remember your card details, your details will be fully encrypted and stored in compliance with Payment Card Industry (PCI) security standards. Taking Shape have no access to this data.

All credit card payments are processed by Direct Payment Solutions (DPS) who have been providing online card processing for over 20 years. As a certified Payment Service Provider (PSP), all transactions processed are done so in a PCI DSS compliant fashion. For more information on DPS, please visit www.paymentexpress.com. At the time you place your order, your credit card is pre-approved. Actual payment is processed through a secure process once we have packed your order and it is ready for shipping.
Due to stock availability, your order may be split and shipped as pieces become available. This may therefore result in split charges on your credit card.

We recommend taking the following security measures to enhance your online security;

• If using a public computer, we recommend that you always log out of your Taking Shape account and close the browser when you finish.
• Create a strong and unique password for your account, we recommend using a combination of numbers and letters.
• Avoid using the same password for multiple accounts
• Change passwords regularly. To change your Taking Shape password, sign in and visit My Account and check "Change My Password". We will send you an email notification to your registered email address to confirm your account updates.

We do not and will not sell any of your personal information to any third parties.

We utilise a range of third parties to provide business support. Where required we share your data in order to provide our services to you. Such as, but not limited to;

1. Assisting us in provide you with a service or product; such as delivery service providers;
2. communicating with you based on our communication preferences;
3. conduct market research and marketing strategy analysis;
4. customer service management;
5. training and events;

When we engage a third-party supplier or contractor we will ensure their privacy policies meet our standards before disclosing any of your personal information to that third-party supplier or contractor.

We may disclose your personal information to overseas recipients and service providers who are located in places such as Australia, New Zealand, United States of America and other countries dependant on the nature of the services those recipients provide to us (for example cloud-based storage solutions and where the recipient server locations are based overseas). Please note that the use of overseas service providers to store personal information will not always involve a disclosure of personal information to that overseas provider.
By providing your personal information to us, you consent to us disclosing your personal information to any such overseas recipients for purposes necessary or useful in the course of operating our business, and agree that APP 8.1 will not apply to such disclosures.  For the avoidance of doubt, if an overseas recipient breaches the APPs, we will not be bound by, and you will not be able to seek redress under, the Privacy Act from us.
For residents of the European Economic Area (EEA), we will transfer data that we collect from you to locations outside of the EEA for processing and storing. Also, it will be processed by staff operating outside the EEA who work for us or for one of our suppliers. For example, such staff maybe engaged in the processing and concluding of your order, the processing of your payment details and the provision of support services. Where we transfer your information outside of the EEA we will ensure safeguards are in place to ensure it remains secure and adequately protected

A "cookie" is a text file stored by your web browsers, which allows a website to recognise the user and their preferences. Taking Shape and Profile uses cookies to enhance customer experience as follows:

• Session/Site functionality cookies – these cookies are required for our site to work, allowing you to add to cart, search for products and protect our site from malicious traffic
• Site analytics cookies – these cookies allow us to measure and analyse how our customers use our site so that we can improve.
• Customer preference & Advertising cookies – these cookies allow us and third parties to deliver relevant marketing and advertising to you.

For further details of Cookies used please refer to our Cookie policy here

By using our site you agree to Taking Shape saving and reading cookie data in future. You can delete or manage cookies by accessing the “Help” section of your internet browser or visiting the below sites. Please note this may impact your browsing experience.

http://www.aboutcookies.org.uk/managing-cookies

You have a lot of rights relating to your personal information:

• The right to access the personal information we hold about you
• The right to be informed about how your personal information is being used
• The right to ask us to update any inaccurate personal information we hold about you (this can also be done through My Account)
• The right (in certain circumstances) to request the personal information we hold about you to be erased from our records.
• Where certain conditions apply, you have a right to ask us to restrict the processing of your personal information.
• You also have the right to object to certain types of processing such as direct marketing, automated processing or profiling.
• The right to opt out of marketing messages, which you can do through My Account, clicking the unsubscribe link in emails and/or by contacting our support team
• The right to complain - If you wish to make a complaint to the Company, you should first contact the Privacy Officer in writing. Your complaint will be dealt with in accordance with the Company’s complaints procedure and the Company will provide a response within a reasonable period. If you are unhappy with the Company’s response to your complaint, you may refer your complaint with the Information Commissioner's Office (ICO) if you have a complaint with how you believe your personal data has been handled. For more information, please visit https://ico.org.uk/concerns

If you want to exercise your rights, have a complaint, or just have questions, please contact us.

If you have any queries or complaints about your personal information or this Customer Privacy Statement, please contact:

TS UK Group Ltd
Address: Unit 2c Chartwell Point, Chartwell Drive, Wigston, Leicester LE18 2FT. England

We welcome your feedback and will deal with your request or inquiry as soon as is reasonably possible.