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By signing up to become a Member you have read and understood our Privacy Collection Notice and Privacy Policy and are aware that we will send you promotional and marketing communications.

Customer Privacy Statement

At Taking Shape and Profile, we take your privacy seriously. This page is designed to help keep you informed of;

What personal data we collect and how we use this information
How we keep this information safe.
Your rights

If you have any questions about how we protect privacy please Contact Us.

At TS UK Group Ltd, trading as Taking Shape is the data controller. This is the legal entity responsible for how your personal data is collected, stored and processed. Through our brand Taking Shape, we may collect your information in a number of ways, including:

Directly from you, including but not limited to
- through activity on our website;
- through transactions;
- email or other written communications;
- telephone calls;
- in person;
- through application forms
From third parties, including but not limited to
- through payment providers;
- media partners (such as AdRoll);
- Direct marketing database providers.

The information we collect and hold will depend on the type of service we provide you (whether it is when making a debit or credit card sale or when you visit our website). The table below shows the type of personal information that we may collect and hold and how we use this.

Information	How we use this

Your name and contact details: billing and/or postal addresses, telephone numbers email address	We collect this information in order to: Deliver your purchases to you Send you service messages to you about your purchases or keep you up to date about products you may like based on your communication preferences To prevent & protect against fraud
Your birthday/ date of birth	We collect this information to provide a personalised experience to you.
Your payment information	Used to collect payment, issue refunds and prevent fraud. Unless you choose to store this information at checkout, we don’t keep any of this information. If you wish the site to remember your card details, your details will be fully encrypted and stored in compliance with Payment Card Industry (PCI) security standards.
Your purchase history	We keep this so you can shop online and add products to your basket, save wish lists, provide customer service support to you, process returns and to better understand what you like. We also use this information to improve or develop our products and services.
Browsing activity	To better understand what you like and help us to improve your shopping experience, we store information about your phone or laptop, and how you use our website.
IP Addresses	To better understand where you are located and help us to improve your shopping experience, we store information about your geographic location.
Your password	To enable you to login to TakingShape.com your password will be saved by our website, this is full encrypted by and cannot be accessed by Taking Shape and Profile.
Communication preferences & contact history	Based on your marketing preferences, we use your email and home address to send you details of our latest products and promotions. We also use marketing Profiling techniques to determine what product offers may be of interest to you whether that be by email, telemarketing, direct mail or social media. We hold your personal data for the purposes of direct marketing to you for a period of two years from the date of your last purchase or transaction on your account. We will continue direct marketing to you after the two years have passed if you fall into any of the following categories: you have an outstanding credit balance, you have updated your marketing preferences or, you have opened/clicked on a direct marketing email in the last 12 months Obtaining your consent We will obtain your consent to send you details of our latest products and promotions via Email Marketing and Telemarketing in a number of ways. We will obtain your consent when you register your details with us, open a credit account, make a purchase, sign up to our email newsletters, request a catalogue from us, enter a competition or when we send you electronic receipts via email in store. Email Marketing We would like to keep you informed about our latest product offers and promotions using the email address you provide to us. We will also use your date of birth to send you specific offers for your birthday. To do this, we will ask you to opt-in to receive marketing emails when you first register an account with us, sign up for our newsletter, enter a competition or prize draw or agree for us to use your email address for marketing purposes. We create and keep records of how you interact the electronic communications we send you by industry standard technologies such as pixels and gifs. These technologies enable us to gather statistics around email opening and clicks to help us measure the effectiveness of our marketing campaigns. You can prevent these technologies by disabling image autoloading in your emails at any time using your mail provider’s settings. Social Media We will use your data such as your email address and other online identifiers to send you online targeted marketing information about our product offers and promotions via social media platforms. To do this, we will share your email address in a secure manner with social media organisations, such as Facebook, who will match our advertising requirements to your social media profile. We have a legitimate business interest to send you product information via social media which we believe is of relevance to you. You can opt out of marketing communication at any time by; Changing your email preferences via your My Account when logged in Clicking the unsubscribe link in emails Contacting our support team We keep contact history to help us to improve your experience – and to meet our legal obligation should you wish to see this.
Preferences, feedback and survey responses	We collect this information to improve our products and service to you.

With your permission we’ll send you marketing messages by email to keep you up to date on our latest arrivals, offers & share style advice. Your local store may also call you from time to time to advise you of upcoming events.

You can opt out of marketing communication at any time by;

Changing your email preferences via your My Account when logged in
Clicking the unsubscribe link in emails
Contacting our support team

Opting out of marketing communication will not stop service messages such as order confirmations and updates.

We take the privacy and security of your Personal Information seriously and use a number of procedures and processes to ensure, where possible, the security and integrity of your Personal Information;

Encryption of data
Anonymise and aggregate personal information (so that it does not identify you)
Restricting access to Personal Information;
Maintaining technology products to prevent unauthorised computer access

Unless you choose to store this information at checkout, we do not keep details of your credit card information, including the security code (or CCV number) that you need to input in order to complete an order using your credit card. If you wish the site to remember your card details, your details will be fully encrypted and stored in compliance with Payment Card Industry (PCI) security standards. Taking Shape have no access to this data.

All credit card payments are processed by Direct Payment Solutions (DPS) who have been providing online card processing for over 20 years. As a certified Payment Service Provider (PSP), all transactions processed are done so in a PCI DSS compliant fashion. For more information on DPS, please visit www.paymentexpress.com. At the time you place your order, your credit card is pre-approved. Actual payment is processed through a secure process once we have packed your order and it is ready for shipping.
Due to stock availability, your order may be split and shipped as pieces become available. This may therefore result in split charges on your credit card.

We recommend taking the following security measures to enhance your online security;

If using a public computer, we recommend that you always log out of your Taking Shape account and close the browser when you finish.
Create a strong and unique password for your account, we recommend using a combination of numbers and letters.
Avoid using the same password for multiple accounts
Change passwords regularly. To change your Taking Shape password, sign in and visit My Account and check "Change My Password". We will send you an email notification to your registered email address to confirm your account updates.

We do not and will not sell any of your personal information to any third parties.

We utilise a range of third parties to provide business support. Where required we share your data in order to provide our services to you. Such as, but not limited to;

Assisting us in provide you with a service or product; such as delivery service providers;
communicating with you based on our communication preferences;
conduct market research and marketing strategy analysis;
customer service management;
training and events;

When we engage a third-party supplier or contractor we will ensure their privacy policies meet our standards before disclosing any of your personal information to that third-party supplier or contractor.

We may disclose your personal information to overseas recipients and service providers who are located in places such as Australia, New Zealand, United States of America and other countries dependant on the nature of the services those recipients provide to us (for example cloud-based storage solutions and where the recipient server locations are based overseas). Please note that the use of overseas service providers to store personal information will not always involve a disclosure of personal information to that overseas provider.
By providing your personal information to us, you consent to us disclosing your personal information to any such overseas recipients for purposes necessary or useful in the course of operating our business, and agree that APP 8.1 will not apply to such disclosures. For the avoidance of doubt, if an overseas recipient breaches the APPs, we will not be bound by, and you will not be able to seek redress under, the Privacy Act from us.
For residents of the European Economic Area (EEA), we will transfer data that we collect from you to locations outside of the EEA for processing and storing. Also, it will be processed by staff operating outside the EEA who work for us or for one of our suppliers. For example, such staff maybe engaged in the processing and concluding of your order, the processing of your payment details and the provision of support services. Where we transfer your information outside of the EEA we will ensure safeguards are in place to ensure it remains secure and adequately protected

A "cookie" is a text file stored by your web browsers, which allows a website to recognise the user and their preferences. Taking Shape and Profile uses cookies to enhance customer experience as follows:

Session/Site functionality cookies – these cookies are required for our site to work, allowing you to add to cart, search for products and protect our site from malicious traffic
Site analytics cookies – these cookies allow us to measure and analyse how our customers use our site so that we can improve.
Customer preference & Advertising cookies – these cookies allow us and third parties to deliver relevant marketing and advertising to you.

For further details of Cookies used please refer to our Cookie policy here

By using our site you agree to Taking Shape saving and reading cookie data in future. You can delete or manage cookies by accessing the “Help” section of your internet browser or visiting the below sites. Please note this may impact your browsing experience.

http://www.aboutcookies.org.uk/managing-cookies

You have a lot of rights relating to your personal information:

The right to access the personal information we hold about you
The right to be informed about how your personal information is being used
The right to ask us to update any inaccurate personal information we hold about you (this can also be done through My Account)
The right (in certain circumstances) to request the personal information we hold about you to be erased from our records.
Where certain conditions apply, you have a right to ask us to restrict the processing of your personal information.
You also have the right to object to certain types of processing such as direct marketing, automated processing or profiling.
The right to opt out of marketing messages, which you can do through My Account, clicking the unsubscribe link in emails and/or by contacting our support team
The right to complain - If you wish to make a complaint to the Company, you should first contact the Privacy Officer in writing. Your complaint will be dealt with in accordance with the Company’s complaints procedure and the Company will provide a response within a reasonable period. If you are unhappy with the Company’s response to your complaint, you may refer your complaint with the Information Commissioner's Office (ICO) if you have a complaint with how you believe your personal data has been handled. For more information, please visit https://ico.org.uk/concerns

If you want to exercise your rights, have a complaint, or just have questions, please contact us.

If you have any queries or complaints about your personal information or this Customer Privacy Statement, please contact:

TS UK Group Ltd
Address: Unit 2c Chartwell Point, Chartwell Drive, Wigston, Leicester LE18 2FT. England

We welcome your feedback and will deal with your request or inquiry as soon as is reasonably possible.

Taking Shape – Privacy Collection Notice

TS14 Plus Australia Pty Ltd (ACN 101 752 998), TS14 Plus New Zealand Pty Ltd (ACN 105 007 814), TS UK Group Limited (12368180) and its subsidiaries (we, our, us, Taking Shape) designs and manufactures plus size women’s fashion available in 149 clothing retail stores across Australia and New Zealand, and operates an online store in the United Kingdom. Taking Shape offers its customers the opportunity to become a Member and receive a 30% welcome discount).

We understand the importance of being open and transparent with you in the way in which we collect, store, use and share your personal information. We take protecting your privacy rights very seriously. We strongly encourage you to read this notice before you create your account, so that you understand and are comfortable with how we handle your personal information, how you can exercise your rights in respect of that information, and the procedures we have in place to safeguard your privacy.

We reserve the right to modify this Privacy Collection Notice from time to time. We will update you if this occurs including by posting the modifications on our website.

We comply with all applicable laws which relate to the protection of individuals with regards to the processing of personal data, including, to the extent applicable, and without limitation: the Privacy Act 1988 (Cth); the Privacy Act 2020 (NZ); the General Data Protection Regulation (EU) 2016/679 (“EU GDPR”); and the EU GDPR as it is incorporated into the UK (the UK GDPR) and UK Data Protection Act 2018, together, the Privacy Laws).

Personal information	How do we collect this information?

Personal and contact details	When you become a Member with us, we will collect your personal information (name, phone number, country location and email address). We also collect your date of birth, if you decide to provide this to us (this information is entirely voluntary).
Information about your purchases and transactions	When you make purchases as a Member, we will also collect information about purchases you have made, (such as what, how and when you make purchases (including the price of those purchases).
Online and digital services information	When you use our online services (such as our website), we may collect information from you electronically (through “cookies” and other online technologies), which includes information such as your IP address and details about your device. In some cases this may be personal information and other times we cannot identify you. Please see our separate Cookie Policy for further information about information we collect online and through digital services.

We will collect and use your personal information for the purpose of processing your application to become a Member with us, your purchases and facilitating the provision of products to you (including to communicate with you in response to your enquiries about our products).

We collect and use your personal information so we can administer a 20% welcome discount to you.

We may also use your personal information to aggregate this information and conduct data analytics activities (to help us understand trends in consumer behaviour, and improve our products).

In addition, we will use and disclose your personal information for marketing purposes, and you consent to us (or agents acting on its behalf) communicating with you via email, mail, SMS and push notifications, to promote Taking Shape’s products and services (including to let you know about other products and services or promotions you may be interested in).

You are always in control of the direct marketing communications which you receive and can opt-out at any time. Generally you can opt-out by following the relevant opt-out or unsubscribe instructions in the relevant communication.

You can also contact us using the detail set out below to tell us you would like to stop receiving direct marketing communications from us.

For more information about cookies, including how to opt-out of targeted advertising, see our Cookie Policy.

Importantly, regardless of whether you opt out from receiving any or all direct marketing communications, we will still communicate with you if we are required by law to provide you with information, or in relation to the products we are providing you with (for example, in relation to delivery information or sending you an invoice in relation to a purchase).

We may share your personal information with our service providers, partners and other third parties as set out in our Privacy Policy in order to process your order, provide you with products you have ordered.

Our legal basis for collecting and using your personal information depends on the personal information concerned, the context in which we collect it and the applicable laws and regulations.

We may process your personal information where:

necessary for us to comply with our legal obligations; and
necessary for our legitimate interests (including to deliver our products and services to you, to keep you informed of relevant products and services unless you have opted out, and to improve our product and services).

We have determined, acting reasonably and considering the circumstances, that we are able to rely on legitimate interests as the lawful basis on which to process your personal information in certain circumstances (we have stated this above and set out our legitimate interests). We have reached this decision by carrying out a balancing exercise to make sure our legitimate interest does not override your privacy rights as an individual.

We consider that it is reasonable for us to process your personal information for the purposes of our legitimate interests where we have outlined above as: (i) we process your personal information only so far as is necessary for such purpose; and (ii) it can be reasonably expected for us to process your personal information in this way.

The personal information which we process about you may be transferred outside of the UK or the country which you are located, including to: Australia, New Zealand, the UK, the United States of America and other countries dependant on the nature of the services those recipients provide to us.

Where your personal information is transferred or processed outside the jurisdiction in which it was collected, we shall, where required by the Privacy Laws, put in place appropriate safeguards to ensure the continued protection of your personal information. Such safeguards may include standard contractual clauses. Please contact us to request further details or a copy of our appropriate safeguards.

Depending on the Privacy Laws applicable to your personal information, you may have a number of rights in relation to the way we process your personal information, which are set out below. You may contact us using the details set out below to exercise any of these rights.

In some instances, we may be unable to carry out your request, in which case we will write to you to explain why.

Right	Description

To access	You have the right to request confirmation that your personal information is being processed, access to your personal information (through us providing a copy) and other information about how we process your personal information.
To rectification	You have a right to require us to rectify any inaccurate personal information we hold about you.
To erasure	In certain circumstances, you have a right to ask us to delete the personal information we hold about you; for example, where we no longer need to use the personal information to achieve the purpose we collected it for.
To restrict processing	In certain circumstances, you have a right to restrict our processing of your personal information, for example, where you dispute the accuracy of the personal information held by us.
To data portability	In certain circumstances, you have a right to receive the personal information you have given to us, in a structured, commonly used and machine readable format. You also have the right to require us to transfer your personal information to another organisation.
To object	You have a right to object to our processing of your personal information where our lawful basis for such processing is for the purpose of our legitimate interests, unless we are able to demonstrate, on balance, legitimate grounds for continuing to process your personal information which override your rights or which are for the establishment, exercise or defence of legal claims.
In relation to automated decision making and profiling	You have the right not to be subject to a decision based solely on an automated process, including profiling, where the decision has a legal or significant impact on you. We do not carry out automated decision making or profiling in relation to your personal information.
To withdraw your consent	You have the right to withdraw your consent where we are relying on it to process your personal information.

If you do not provide your personal information, we may not be able to create your account or properly account for your member benefits (including your 30% welcome discount).

If you do not wish to provide your personal information, you may wish to checkout as a guest, which will mean that we will collect the personal information you provide during the checkout process to process your order, but we will not collect additional information about you related to your purchase. If you become a Member with us but at a later stage wish to checkout as a guest, please use a different email address to the one linked to your Member account.

Please see our comprehensive Privacy Policy for:

more detailed information about the way we collect, use, hold and share your personal information (including countries outside of Australia where your personal information may be shared);
information about how you can opt out of marketing communications from us;
details about how you may access or seek correction of your personal information; and
information about how you may make a complaint about your privacy (including about how your personal information has been handled).

Please see our separate Cookie Policy for further information about cookies and online technologies, as well as opting-out and managing your settings.

You can contact us using the details below:

Taking Shape
Phone: +44 (0)1164826161
Email: info@takingshape.com.au
Postal Address: 2c Chartwell Point, Chartwell Drive Wigston Leicester LE18 2FT England

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