Returns

We’re pretty sure you’ll love everything you receive from Taking Shape, but if for any reason you’re not happy with your purchase, you can return it within 30 days of the order dispatch date. Any returned items received by Taking Shape after the 30 day returns period will not be accepted and returned to sender. You can return most items for any reason, but before returning an item, please read about returns and exceptions in the "Returns Policy" section below.

How to action a return

1. We offer a returns service via Royal Mail. Your free returns label is included with your order in the parcel.
2. Please complete the returns part of the advice note that came with your order. This helps us understand why you are returning the item and helps us provide your refund quickly.
3. Arrange pick up or drop off your parcel at your local Post Office or alternative collection point.

Returns policy

• Item/s must be unworn and unwashed, returned in the original packaging and in a re-sellable condition.
• All labels, swing tags and hygiene strips must still be attached.
• Refunds will be issued in the original method of payment and may take 14 working days to show in your account.
• Due to hygiene restrictions, earrings and hosiery are ineligible for return.
• Returned items received by Taking Shape after the 30 day returns period will not be accepted and returned to sender.

Due to hygiene restrictions, earrings, face masks and hosiery are ineligible for return.

Ordering a replacement item

Unfortunately, we are not able to exchange item(s), if you wish to exchange an item(s) please do not send any payments or exchange requests with your returned goods. Please first return your item(s) following the above process and a refund will be issued to you. Then place a brand new order on the website for the new item(s) you require.

Faulty items

We endeavour to provide all of our customers with high quality products. However, if you believe your item is faulty, please contact us so we may resolve the issue as quickly as possible.